Refund Policy

1. Cancellations

You may cancel your subscription at any time from the Settings → Billing page in your account. Cancellation is immediate and takes effect at the end of your current billing cycle.

After cancellation:

• You continue to have access to all paid features until the end of the billing period you have already paid for.
• At the end of the billing period, your account reverts to the Free plan.
• Tours that exceed the Free plan's limit (1 tour) will be deactivated but not deleted.
• Your tour data and editor content are retained.

2. Refund Eligibility

We offer a 7-day refund for new subscriptions under the following conditions:

• This is your first time subscribing to that plan tier.
• You request the refund within 7 calendar days of the initial charge.
• You have not deployed (published) any tours using the paid plan features during that period.

Refund requests that meet all criteria above will be processed within 5–10 business days to the original payment method.

3. Non-Refundable Situations

Refunds are not available in the following cases:

• Requests made more than 7 days after the charge date
• Renewals of an existing subscription (monthly recurring charges)
• Subscriptions where paid features have been actively used (tours deployed)
• Extra tour slot add-ons that have already been used
• Partial months — we do not provide pro-rata refunds for unused days
• Accounts terminated for violating our Terms of Service

4. How to Request a Refund

To request a refund, email us at vantage360support@gmail.com with:

• The email address associated with your account
• The date of the charge
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

5. Payment Processing

All payments are processed by Stripe. Approved refunds are returned to the original payment method. Processing times depend on your card issuer but are typically 5–10 business days after approval.

6. Free Plan

The Free plan is free of charge and does not involve any payment. No refund is applicable to Free plan usage.

7. Price Changes

If we change the price of a subscription plan, we will notify existing subscribers at least 30 days in advance via email. You will have the option to cancel before the new price takes effect.

8. Contact

For all billing and refund inquiries: